• Case study
  • The Foot Group

Integrated platform brings efficiency to specialty practice

5 Per Week

Hours Saved

96% Per Week

Revenue Realization Rate

Down 18% From Average

Patient No-Show Rate

key challenges

Solutions aren’t designed for podiatry
Like most practices, podiatry faces unique needs for medical billing, practice management and EHR. Most solutions aren’t designed to support podiatry workflows, requiring information to be entered in freehand, with no way to share information or custom built templates between practitioners.
Healthcare landscape is changing faster than most software
The healthcare landscape has undergone significant changes in the past five years, with these changes affecting healthcare costs, billing and even office management. The Foot Group first experienced this with ICD-10, when their PM system started to get slower and more cumbersome to use.
Outsourced billing wasn’t delivering on results
Billing was outsourced to two different companies: one who failed to follow up on claims and another who failed to understand the billing requirements in podiatry, leading to errors, frustration and hours of wasted time.

Key Outcomes

A partner to keep pace with change
As a practice already devoted to quality care, CareCloud supplied The Foot Group with a step-by-step personalized MIPS Action Plan for The Foot Group, taking all the guesswork out of meeting and submitting appropriate metrics using the integrated MIPS Dashboard. Poised for success under MIPS, CareCloud also helped get the Group’s FPRR up from 75% to over 96% and achieve a 96% revenue realization rate.
User-friendly EHR saves time
CareCloud Charts EHR helped meet the needs of the podiatry practice, with the ability to create custom templates to fit the unique workflows of each podiatrist in the office. Where a template is useful to both, it can easily be shared. These templates have reduced the amount of screen time spent during patient encounters and help standardize notations, making it easy to ensure continuity of care when the podiatrists see each other’s patients.
Providing a better patient experience
Breeze has helped reduce administrative overhead by as much as an hour each day, automating intake to the PM + EHR and sending reminders to patients. Breeze has resulted in an 18% reduction in the appointment no-show rate and has removed inevitable transcription errors that impacted reimbursement. Better yet, patients love the experience.
“CareCloud did a lot of work to help us get our practice back to where it should be.”
Dr. Karla Scanlon, DPM, The Foot Group

Products used in this case study

Fast Facts

Podiatry practice
2 Providers
2 Locations
3 Staff Members

Solutions

Charts EHR
Central PM
Concierge RCM
Breeze Patient Experience Management

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The Foot Group