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Welcome to CareCloud (“CareCloud,” “we,” “our,” or “us”). These Terms of Use (“Terms”) govern your access to and use of our websites, patient portals, applications, software, products, and related services (collectively, the “Services”).
By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, please discontinue use of the Services.
CareCloud provides healthcare technology solutions that may include, among other offerings:
Availability of specific Services may vary depending on customer agreements and geographic location.
The Services are intended to support healthcare administration and communication. Unless expressly stated otherwise, CareCloud does not provide medical advice, diagnosis, treatment, or emergency healthcare services.
Information made available through the Services is provided for informational and administrative purposes only and should not be relied upon as a substitute for professional medical judgment.
If you believe you are experiencing a medical emergency, contact your local emergency services immediately.
The Services may include regulatory, billing, or compliance-related information or tools. Such features are provided for informational and administrative purposes only and do not constitute legal, regulatory, or compliance advice. No attorney-client or advisory relationship is created by your use of the Services. You should consult your own qualified advisors regarding any questions about applicable laws, regulations, or compliance requirements.
Certain Services require account registration.
You agree to:
You remain responsible for all activities occurring under your account.
You agree not to:
CareCloud reserves the right to suspend or terminate access for violations of these Terms. CareCloud further reserves the right to fully cooperate with any law enforcement authorities or court order requesting or directing us to disclose the identity or other information of anyone using the Services, and you waive and hold harmless CareCloud and its affiliates from any claims resulting from any action taken by CareCloud during or as a result of such investigations or from any actions taken as a consequence of investigations by law enforcement authorities.
Your use of the Services is also governed by our Privacy Policy.
Where applicable, CareCloud handles Protected Health Information (PHI) in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and other applicable healthcare privacy laws and contractual obligations, including Business Associate Agreements (BAAs) when required.
Healthcare providers remain responsible for ensuring their own compliance with applicable healthcare privacy and security requirements.
We maintain administrative, technical, and physical safeguards designed to protect information entrusted to us. In the event of a security incident affecting information we hold, we will comply with our applicable breach-notification obligations, including the HIPAA Breach Notification Rule and applicable state breach notification laws, as further described in our Privacy Policy.
However, no internet transmission or electronic storage method can be guaranteed to be completely secure. Users are responsible for maintaining appropriate security measures for their own devices and credentials.
By using the Services, you consent to receive electronic communications relating to your account, transactions, support requests, and security notifications. Legal notices (E-SIGN): You agree that we may provide legally required notices electronically. To access them you must have a current web browser and the ability to view and retain PDF files. You may withdraw consent to electronic delivery or request a paper copy at no charge by contacting us; withdrawal does not affect communications already sent. Text messages and automated calls (opt-in): Separately, and only if you opt in, you consent to receive calls or SMS text messages (including via automated technology) for appointment reminders and patient-engagement purposes at the number you provide. Consent is not a condition of purchase. Message and data rates may apply. Reply STOP to opt out or HELP for help.
You are responsible for maintaining accurate contact information.
All content available through the Services, including software, text, graphics, logos, trademarks, icons, images, interfaces, databases, documentation, and other materials, is owned by or licensed to CareCloud and protected by applicable intellectual property laws.
No ownership rights are transferred through your use of the Services.
Except as expressly authorized, you may not:
from any portion of the Services.
You retain ownership of content you lawfully submit through the Services.
You grant CareCloud the limited rights necessary to process, transmit, store, secure, and display such content solely for providing the Services and fulfilling contractual obligations.
You represent that you possess all necessary rights to submit such content.
The Services may integrate with third-party applications, payment providers, healthcare systems, cloud platforms, or external websites.
CareCloud is not responsible for third-party services, policies, security practices, or content.
Use of third-party services is subject to their own terms and privacy policies.
Some Services may include artificial intelligence or automated technologies designed to assist with documentation, workflow optimization, analytics, coding assistance, or administrative functions.
AI-generated outputs should always be reviewed by qualified healthcare professionals before clinical or operational use.
Users remain solely responsible for decisions based on AI-assisted outputs.
You agree not to: (a) engage in model extraction, stealing attacks, or otherwise attempt to discover the underlying components, foundational logic, or technical weights of any artificial intelligence models used within the Services; (b) manipulate, exploit, or attempt to circumvent any artificial intelligence or large language model used within the Services through prompt injection or any other adversarial means; or (c) use any AI-powered features of the Services, or outputs generated by such features, to develop, train, or improve any competing artificial intelligence models or products.
We strive to maintain reliable Services but do not guarantee uninterrupted availability. CareCloud may, without notice and without liability to you: (a) modify, suspend, or terminate the operation of, or any feature of, the Services; (b) restrict, limit, suspend, or terminate your access to the Services; (c) monitor your use of the Services to verify compliance with these Terms; and (d) investigate any suspected or alleged misuse of the Services and disclose information about your use of the Services in connection with a law enforcement investigation or in response to a court order or subpoena.
Scheduled maintenance, upgrades, emergencies, cybersecurity incidents, and events beyond our control may temporarily affect availability.
To the Maximum Extent Permitted by Law, the Services Are Provided “As Is” and “As Available.” Your Use of the Services Is at Your Own Risk. CareCloud Disclaims All Warranties, Whether Express, Implied, Statutory, or Otherwise, Including Warranties of Merchantability, Fitness for a Particular Purpose, Title, Non-Infringement, Availability, Accuracy, Timeliness, and Uninterrupted Operation. CareCloud Does Not Warrant That the Services Will Be Error-Free, That Defects Will Be Corrected, That the Services or the Servers That Make Them Available Are Free of Viruses or Other Harmful Components, or That the Services Will Meet Your Requirements or Expectations.
To the fullest extent permitted by applicable law, CareCloud and its affiliates, officers, employees, contractors, licensors, and suppliers shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising from or relating to the use of the Services.
IN NO EVENT SHALL CARECLOUD’S AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES EXCEED THE GREATER OF:
(A) THE AMOUNTS PAID BY YOU, IF ANY, TO CARECLOUD FOR THE SERVICES IN THE THREE (3) MONTHS PRIOR TO THE EVENT GIVING RISE TO THE CLAIM, OR
(B) ONE HUNDRED DOLLARS ($100). Nothing in these Terms limits liability that cannot be limited under applicable law, including liability for gross negligence, willful misconduct, or personal injury.
You agree to defend, indemnify, and hold harmless CareCloud and its affiliates, officers, directors, employees, agents, representatives, and licensors from and against any and all claims, liabilities, damages, judgments, losses, costs, and expenses (including reasonable attorneys’ fees) arising from:
We may suspend or terminate access to the Services where necessary to:
Termination does not affect obligations accrued before termination. Upon termination, all rights granted to you under these Terms will cease and you must cease all use of the Services. Sections 3, 9, 10, 14, 15, 16, 22, 23, and 25 of these Terms, and any other provisions that by their nature should survive, will survive any termination or expiration of these Terms.
These Terms shall be governed by and interpreted in accordance with the laws of the State of Florida, without regard to conflict of law principles, unless otherwise required by applicable law. The exclusive venue for any dispute shall be the state or federal courts located in Florida , and the parties consent to personal jurisdiction there, except where applicable law provides otherwise or grants non-waivable rights.
We may update these Terms periodically.
Material changes will become effective on the stated effective date, and we will provide reasonable advance notice of material changes (for example, by email) where feasible.
Continued use of the Services following the effective date constitutes acceptance of the updated Terms.
The Services are intended for use within the United States of America. If you access or use the Services from outside the United States: (a) any information you provide to us or that we collect will be transferred to and processed in the United States; and (b) by using the Services or submitting information, you authorize its transfer to and processing in the United States in accordance with these Terms and our Privacy Policy.
No waiver by CareCloud of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of CareCloud to assert a right or provision under these Terms shall not constitute a waiver of such right or provision. If any provision of these Terms is held by a court of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions of these Terms shall continue in full force and effect.
Any Cause of Action or Claim You May Have Arising Out of or Relating to These Terms or the Services Must Be Commenced Within One
(1) Year After the Cause of Action Accrues. Otherwise, Such Cause of Action or Claim Is Permanently Barred.
CareCloud shall not be liable for any failure or delay in performing its obligations under these Terms if such failure or delay results from circumstances beyond CareCloud’s reasonable control, including acts of any governmental body, war, cyberattack, terrorism, sabotage, embargo, fire, flood, severe weather, earthquake, pandemic, labor disturbance, interruption of or delay in the internet or transportation, unavailability of third-party services, or failure of third-party software or infrastructure.
These Terms, together with our Privacy Policy and any additional terms incorporated by reference, constitute the entire agreement between you and CareCloud with respect to your use of the Services and supersede all prior agreements, understandings, representations, and warranties, both written and oral, with respect to the Services.
You may not assign or transfer these Terms or any rights or obligations hereunder without CareCloud’s prior written consent. CareCloud may freely assign or transfer these Terms, including in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets, without restriction and without notice to you. Any attempted assignment in violation of this section shall be null and void. Subject to the foregoing, these Terms will bind and inure to the benefit of the parties, their successors, and permitted assigns.
CareCloud is committed to providing a digital experience that is accessible, inclusive, and usable for all individuals, including people with disabilities.
We strive to make our websites, applications, and digital services accessible to users with diverse abilities and continuously improve accessibility as technologies and standards evolve.
Our goal is to design and maintain digital experiences that conform to the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA and applicable accessibility requirements under relevant laws and regulations, including the Americans with Disabilities Act.
Accessibility is considered throughout the design, development, testing, and maintenance of our digital properties.
Our website and digital services are designed with accessibility in mind and may include features such as:
Accessibility is an ongoing effort. We regularly evaluate our digital services and work to identify, prioritize, and address accessibility issues through design updates, testing, and user feedback.
Some portions of our Services may rely on third-party tools, applications, or content that are not fully controlled by CareCloud.
While we encourage our partners and vendors to support accessibility, we cannot guarantee the accessibility of third-party content or services.
Our website is intended to work with current versions of major web browsers and commonly used assistive technologies.
Users are encouraged to keep their browsers and assistive software up to date for the best experience.
We welcome feedback regarding the accessibility of our website and Services.
If you encounter an accessibility barrier or require assistance accessing information, please contact us. When contacting us, providing details such as the page URL, the nature of the issue, the assistive technology used (if applicable), and your preferred method of communication will help us investigate and respond more effectively.
CareCloud remains committed to improving accessibility and providing an inclusive digital experience for patients, healthcare providers, employees, partners, and all other users. We review our accessibility practices periodically and make updates as technology, standards, and user needs evolve.
