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stratusAI Voice Audit

AI-Driven Call Auditing Built for Healthcare

stratusAI Voice Audit uses advanced AI to automatically review 100% of inbound calls giving you instant visibility into agent performance, patient experience, and team-wide trends. Eliminate manual Quality Assurance work, coach smarter, and improve service quality at scale.
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AI-Driven Call Auditing Built for Healthcare

Turn Every Call into a Quality Assurance Opportunity

Stop relying on randomized call samples and manual reviews. With stratusAI Voice Audit, you get complete, AI-driven visibility into 100% of your patient calls, whether handled by a human or an AI Agent. Unlock real-time insights that elevate performance, standardize call quality across teams, surface coaching opportunities instantly, and track trends by agent, location, call reason, and outcomes with customizable KPIs and scoring.

Boost Operational Efficiency
Eliminate time-consuming manual Quality Assurance with 100% AI-powered audits of both human – and AI-handled calls, giving your team instant access to performance insights and trends.
Monitor and enhance every agent and AI interaction to ensure consistent, high-quality patient communication across your call center.
Healthcare AI Call Auditing Software
Improved Call Experience

Comprehensive call analysis leads to enhanced communication clarity and reduced communication errors.

Efficient handling of both human and AI calls ensures appointments and follow-ups are managed seamlessly, supporting better overall care.
Streamlined call management helps patients get the information and support they need without long waits.

How stratusAI Voice work?

Call Capturing

Automatically captures and processes every inbound call, whether handled by a live agent or AI, across your call center.

AI-Powered Analysis

Uses advanced AI to evaluate each call against your custom KPIs, including tone, empathy, and script adherence.

Real-Time Scoring

Generates instant performance scores and summaries for every interaction, human or AI.

Visual Dashboards

Dynamic charts and graphs display team-wide trends, call volumes, and key metrics across all calls.

Call-Level Insights

Enables quick review of any call with playback, scorecards, and AI-generated summaries for both agent and AI-handled interactions.

Actionable Coaching Tools

Helps managers identify areas for improvement and guide agents with data-driven feedback to boost performance.

See It in Action

Healthcare AI Call Auditing Software
Testimonials

Practices like yours have transformed their operations with CareCloud. See how healthcare providers are enhancing efficiency and patient care with our innovative solutions.

4.8 / 5.0

CareCloud has been the best decision our practice ever made.

Sharon Sinclair-
Physician Office Manager-

Get Started with stratusAI Voice Audit

Ready to transform your call center performance? Fill out the form below to schedule your personalized demo and see how stratusAI Voice Audit delivers 100% call coverage, real-time insights, and smarter coaching for human calls, built for healthcare and designed to scale.

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